Privacy Policy

Last updated: April 27, 2026

A Soldier’s Hands (“ASH,” “we,” “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

A. Information You Provide

This includes:

  • Volunteer sign‑up details

  • Unit request information

  • Donation information

  • Letters or messages submitted for care packages

  • Contact form submissions

B. Automatically Collected Information

We may collect:

  • IP address

  • Browser and device type

  • Pages visited

  • Time spent on the site

C. Cookies and Tracking

We may use cookies to improve site functionality and support analytics. You may disable cookies in your browser settings.

2. How We Use Your Information

We use collected information to:

  • Coordinate volunteers

  • Prepare and ship care packages

  • Communicate with deployed units

  • Process donations and send receipts

  • Respond to inquiries

  • Improve our website

  • Maintain nonprofit records

We do not use your information for advertising.

3. Donor Privacy

We do not:

  • Sell donor information

  • Trade donor information

  • Share donor information with third parties for marketing

We use donor information only for processing donations, sending receipts, and providing updates (opt‑out available).

4. How We Share Information

We may share information only with:

  • Trusted service providers (e.g., payment processors)

  • Shipping providers (for unit packages)

  • Legal authorities when required

We do not share personal information with advertisers.

5. Data Security

We use reasonable measures to protect your information, including secure form submissions and encrypted donation processing. No method is 100% secure.

6. Children’s Privacy

Our website is not directed toward children under 13. We do not knowingly collect information from children without parental consent.

7. External Links

Our website may contain links to third‑party sites. We are not responsible for their content or privacy practices.

8. Your Choices

You may:

  • Opt out of email communications

  • Request correction of your information

  • Request deletion of your information (unless required for legal or operational reasons)

  • Contact us to make a request.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

10. Contact Us

For questions about this Privacy Policy, contact us at: trish@asoldiershands.org